Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
When is Support not Support?
I called NS Support last week on Wednesday.
We had a WebEx session.
After the call I did not receive an email notification / summary.
I called again on Thursday chasing the call and asking for a call number.
I talked through the issue with another support person because the call notes were "insufficient and not clear".
I was told that a person more qualified would call before 4pm my local time and did, this time, receive an email update.
They failed to call...
They sent me an email and it had suggestions to resolve the issue, suggestions I had already clearly tried and made clear they knew I had tried!
Tagged:
0