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Phone support way slower than ~year ago?

edited Dec 4, 2019 2:08PM in General 1 comment

Anyone else noticed that support is much slower to pick up the phone than they used to be? I don't believe they have official SLAs, but ~year ago or more I'd say a call was picked up in ~3 minutes, unless you were calling the CSV queue, which has always been slower. In the last 6+ months average answer time seems to have gone up to 10-15 minutes.  Not really sure this qualifies as Gold Support.

Thanks,
Evan

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