megaphone
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Don't miss out on our Question of the Week ! You only have until tomorrow, March 12, 2026, 2:00PM ET to comment your answers.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here!
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
No Limits. Just possibilities. Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Discover what's next at SuiteConnect Tour 2026.
Try Intelligent Payment Automation – Fee Free For Your First Month For more information, visit this thread.

Discussions

Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!

lead processing - disqualifying

edited Dec 6, 2019 2:42PM in General 6 comments

Hello,

Since I can't get anyone at NetSuite to answer my support case, I thought I'd try here.  I am looking for guidance on lead processing. Say I import a list of leads and they are in the default status of "unqualified". As I call down the list, someone tells me that they're not interested. What do people typically do to mark that customer as disqualified?

I wouldn't assume that people typically leave it as "unqualified" since you couldn't really tell the difference between someone unqualified ("new") or someone disqualified. Do people create a status like "disqualified"? But then my understanding is those leads would still show up in the list? Do people mark those leads as inactive? Do they delete them (but then you would lose all history, right?)?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 1 (Jan-Mar 2026)

This Week's Leaders

This Month's Leaders

All Time Leaders