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• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
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How to handle returns for service?
We don't have many returns from customers where we issue a refund. What we do have is customer's sending in their product for service, upgrading, etc.
I'm trying to find out how to use NetSuite to handle this. Sometimes the service or upgrade results in an invoice being generated. The RMA system has some of the features that I like and I would like to have something like that for servicing a customer's product.
Would cases would be useful for this? I haven't used them much, I haven't seen anything in the documentation that indicates that a sales order or invoice can be generated from a case. I also don't see any systems that manage the authorization of a return for service.
Steve Klett | Senior Developer
NetValue Technology
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