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Dedicated Support Representatives?

edited Dec 6, 2019 2:41PM in General 11 comments

Does anyone else think it would be a great idea for Netsuite to provide a dedicated support representative to its customers.  I think we would both benefit from having a single (or small group) point of contact personnel  familiar with our setup, data and business practices, that can serve as an advocate for us when we need assistance.    Much like our sales rep is right there whenever we want to spend money!

I don't expect a one-on-one relationship, but perhaps NetSuite could establish groups of knowledgeable, dedicated support personnel that are assigned a small number of customers each?  Maybe just those of us with Gold support?   I have had this type of relationship with other software companies in the past, and those reps became advocates for us as a company, enabling the relationship to develop in a way that benefited us both. 

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