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web orders when customer has credit on file
I will issue a credit on account (in-store credit) with a customer, on purchases returned that had originally been charged to a credit card.
When same customer returns to web site and places new order, how can customer claim their credit balance.
I've been forced to voiding web site sales order, retyping order as invoice and then a posting payment to customers account. by this time I no longer have the CVVC code off the credit card.
And if customer has used a debit card, the total of the new order has been reserved out of their cash, which for some customers makes them think I have charged their account and did not give them credit.
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