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Applying Credit to COD customer's order

edited Dec 6, 2019 2:40PM in General 8 comments

Hi Angela or someone else with a solution,

We're new to NetSuite - haven't gone live yet - but we have uncovered a problem during our testing. Customer (terms - due on receipt) has a credit. They purchase something to be shipped to them COD via UPS, so we create an invoice. We are too busy to check every customer for credit before we ship. The invoice says they owe us!

Our implementation person says that if the customer has a credit, we have to create an invoice before fulfilling the order and apply the credit to it. It isn't practical for us to know who has credit and remember to do this. We have the Small Business version and don't have gift certificates. Please share your work-around with us.

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