Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
From Email Addresses in Netsuite
There are several places we've found (so far) for entering a from email address used when we send email out of Netsuite. Company Preferences, User Preferences and Support Preferences.
When we set up email addresses in these fields, I presume we also need to set these up in our regular email system and have them forwarded or redirected to Netsuite? Is that correct? And, is the email address we use for all these purposes the same - the cases email address?
And, finally, we have a choice in our email system whether we forward an email or re-direct an email. The difference being the from email address. With a re-direct the sending from email address is preserved. What do you do - forward or re-direct?
0