Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Keep an eye out for upcoming NetSuite events, including meetups, workshops, and webinars. These sessions are a great way to connect with peers, learn from experts, and stay current on the latest NetSuite updates and best practices. Registration links are provided in each event.
SuiteWorld | October 25–28, 2026 | Las Vegas Where our community gets ready for what’s next!
SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Join us
SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Join us
Issuing a customer refund by check
So a customer cut two checks to pay for an invoice, check #1 was $1650 and check #2 was $1650 so the total they sent was $3300. Only problem was the invoice was for $3200 (not $3300) so I sent them a check as a refund for the invoice. Now I've got a problem where their balance is saying -$100.
I tried adding a misc item as $100 to the invoice (and noting that it was an error) but that then gave me with a overall balance of $0, but a current balance of $100 and a 1-30 day balance of -$100. What is the best way to handle this? I just want their balance (current and 1-30 days) to say $0.00.
0