Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Issuing a customer refund by check
So a customer cut two checks to pay for an invoice, check #1 was $1650 and check #2 was $1650 so the total they sent was $3300. Only problem was the invoice was for $3200 (not $3300) so I sent them a check as a refund for the invoice. Now I've got a problem where their balance is saying -$100.
I tried adding a misc item as $100 to the invoice (and noting that it was an error) but that then gave me with a overall balance of $0, but a current balance of $100 and a 1-30 day balance of -$100. What is the best way to handle this? I just want their balance (current and 1-30 days) to say $0.00.
0