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Best Practice Recommendations/Experiences with Call Center Agents

edited Dec 6, 2019 2:38PM in General 3 comments

Does anyone have suggestions for the best way to use a third party call center to accept calls from customers and process transactions.  I'm trying a new 800 number call center and want to figure out whether I can give them some limited access that automates the process but still controls security.

All suggestions are appreciated.
Thanks,
Mary Whelan

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