Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more

Sending bulk e-mails to two entity types

edited Dec 6, 2019 2:38PM in General 4 comments

Hello all,

The Problem:  I have a need to copy our Customer Service team (Employees) when I send out a bulk e-mail to our Customers and/or Partners. 

The quick fix for this was to put our Customer Service e-mail into Setup -> Company -> Fax, Printing, and E-Mail Preferences -> E-Mail tab -> Global BCC List.  Unfortunately, that sends a copy of EVERY email from a merge.  So my CS team was getting several hundred copies of every bulk e-mail I sent.  Not good.:eek:

So, I created an Entity search that got our Partners/Customers and also our CS team.  I figured I'd just create a dynamic group with that list and merge bulk e-mails into that.  *WRONG!!*  Seems that you can only make groups with a single entity type; no matter what.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 4 (Oct-Dec 2025)

This Week's Leaders

This Month's Leaders

All Time Leaders