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Service Call Management?

edited Dec 6, 2019 2:37PM in General 2 comments

Is anyone using Netsuite within a field service call management type of setting, or using a 3rd party that will allow such easy integration?

Cases within Netsuite touches on this lightly, however, is not a good solution for our operation. We currently have a team of service technicians that will go on-site to deal with problem equipment or repair equipment in-house. We need something to be able to allow us to create a case and hopefully be able to track service call details, then further bill the customer from the case - while including as many of the original case details as possible.

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