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How do you contact support online using SuiteAnswers?

edited Dec 6, 2019 2:37PM in General 4 comments

I go to "SuiteAnswers".

I click "Contact Support Online".

It brings up a generic "search box" where I can search the help database.  So, where do I create the new case?  I search "SuiteAnswers" for "report performance issues".  I find a help document that says...

1. Click the Support tab
2. Select Contact Support Online
3. In the What would you like to do? field, select Report a performance problem.

Well, I don't have "Contact Support Online" under my "Support tab".  I do have "support tab->SuiteAnswers->Contact Support Online", but it doesn't have a "What would you like to do" field.  All it has is the generic search form to search the help database.

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