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Reducing value of shipped order

edited Dec 6, 2019 2:37PM in General 1 comment

We occasionally need to reduce the value of an order after it has been shipped & delivered, often this is a good will gesture for customers - this will be something along the lines of a 10% discount.

What's the general view on doing this?
We obviously don't want to return/reship stock is we can avoid it - we simply want to apply a discount to the original order and then issue a credit for the difference.

Mark.

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