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Spam and Out Of Office emails creating cases

edited Dec 6, 2019 2:34PM in General 1 comment

We are currently implementing Netsuite and will be using 'email to case' functionality for customer support . I have had experience with spam and customer out of office replies looping and creating unnecessary cases on other vendor platforms (Salesforce , oracle RN etc ) however those platforms seem to have developed apps or rules to mange this issue where as NS advise this has to be addressed at company / exchange level and cannot be mitigated in or by the product - has anyone experience of this issue and found a workaround or fix in NS ?

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