megaphone
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Stay in the know of how NetSuite can help grow your business with our guides, webinars, and events. Subscribe Here
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
No Limits. Just possibilities. Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Discover what's next at SuiteConnect Tour 2026.
Try Intelligent Payment Automation – Fee Free For Your First Month For more information, visit this thread.

Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Stay in the Know

Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe

Canceling a Debit Card Order does not Release Funds

edited Nov 28, 2019 12:10PM in Accounting / ERP 4 comments

Hi,

How do I get Netsuite to release the funds of an Authorized Credit Card Transaction (Mainly DEBIT Cards) when a Sales Order is canceled?  Many customers are now using Debit Cards instead of Credit Cards and on those transactions the money is removed from thier accounts immediately at the time of Authorization.  For the most part thats ok, but when a customer cancels an order, The Funds are not released.  Why not?  Shouldn't Netsuite send a cancelation message to the Credit Card Processor notifying them to release the funds and to void the Authorization?

How does everyone else deal with this especially when a customer calls and complains that the money is still missing from their checking account even though an order was canceled?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 1 (Jan-Mar 2026)

This Week's Leaders

This Month's Leaders

All Time Leaders