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Canceling a Debit Card Order does not Release Funds

edited Nov 28, 2019 12:10PM in Accounting / ERP 4 comments

Hi,

How do I get Netsuite to release the funds of an Authorized Credit Card Transaction (Mainly DEBIT Cards) when a Sales Order is canceled?  Many customers are now using Debit Cards instead of Credit Cards and on those transactions the money is removed from thier accounts immediately at the time of Authorization.  For the most part thats ok, but when a customer cancels an order, The Funds are not released.  Why not?  Shouldn't Netsuite send a cancelation message to the Credit Card Processor notifying them to release the funds and to void the Authorization?

How does everyone else deal with this especially when a customer calls and complains that the money is still missing from their checking account even though an order was canceled?

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