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Partial fulfillments and credit card failures

edited Nov 28, 2019 12:09PM in Accounting / ERP 1 comment

We are wondering if anyone else is having this problem, and if you have any insight that could help us fix it.

We collect an authorization when we make a sales order.

We have a partial fulfillment, and create a cash sale for the items shipped, back-ordering the rest.

Days or weeks later, when the back orders ship, we attempt to create a cash sale.

We then get a CC failure.  Clearing out the authorization number used to allow us to process the second cash sale, but now we are seeing credit card failures on all back orders.

Does anyone have advice on how to process back orders without running into this?

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