Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Don't miss out on our Pop Quiz You only have until November 7, 2025, 2:00PM ET to comment your answers and earn rewards! Click here for more details.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
CyberSource Hold on payment and Sales Orders not linking to Quotes they came from
Good Afternoon
Since the 9/23 upgrade we have been having a problem and I wanted to query the user group to see if anyone else has noticed the same issue.
Normally, when a Quote is flipped to a Sales Order, the two transactions are linked.
The Sales Order has a "Created From" field that contains the Quote number and the Quote, has the resulting Sales Order under the History tab -> Orders and Sales.
Since 9/23 we have noticed that some of our Sales Orders are not linking to the Quotes that they were created from. The Sales Orders that are not linking are ones that were credit card transactions that got caught up in our CyberSource Decision Manager and put on Hold and flagged for a manual review.
0