megaphone
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Stay in the know of how NetSuite can help grow your business with our guides, webinars, and events. Subscribe Here
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
No Limits. Just possibilities. Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Discover what's next at SuiteConnect Tour 2026.
Try Intelligent Payment Automation – Fee Free For Your First Month For more information, visit this thread.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.

Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Stay in the Know

Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe

Who else has a broken email trail? Case # is 439451

edited Dec 13, 2019 11:35PM in General 2 comments

DO NOT ASSUME that because you see the code that your emails are being "captured!" NetSuite upgrade is set for June 9. Why is the email capturing failing? I sent this first to NetSuite to report the PROBLEM. Then I sent it to my password holder staff. This is awful. The email trail is not working. Not working in bulk merge and not working one on one either. 

Attn: ALL PRo Newport STAFF!

The wonderful email trails you THINK you are creating when you see the netsuite member code in the To: box of your webmail after you hit reply are a LIE! I don't know how long they have been fake codes. The email replies are NOT automatically accumulating in your customer records as indicated by the reply To: code. YOU MUST go to your sent webmail and copy and paste your messages into your customer records under the Messages Attach TAB. 

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 1 (Jan-Mar 2026)

This Week's Leaders

This Month's Leaders

All Time Leaders