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Who else has a broken email trail? Case # is 439451

edited Dec 13, 2019 11:35PM in General 2 comments

DO NOT ASSUME that because you see the code that your emails are being "captured!" NetSuite upgrade is set for June 9. Why is the email capturing failing? I sent this first to NetSuite to report the PROBLEM. Then I sent it to my password holder staff. This is awful. The email trail is not working. Not working in bulk merge and not working one on one either. 

Attn: ALL PRo Newport STAFF!

The wonderful email trails you THINK you are creating when you see the netsuite member code in the To: box of your webmail after you hit reply are a LIE! I don't know how long they have been fake codes. The email replies are NOT automatically accumulating in your customer records as indicated by the reply To: code. YOU MUST go to your sent webmail and copy and paste your messages into your customer records under the Messages Attach TAB. 

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