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Unexpected Errors during XML imports. Where to look?

edited Dec 13, 2019 11:35PM in General 6 comments

Hi,

I am having problems importing cash sales into NetSuite via XML. Even the simple test transaction returns unexpected error. A case has already been filed (#454523) and escaleted.

Does anyone know, is there anything I can do? For example, I got the same error during another test transaction (but not Cash Sale) and it turned out I was trying to assign a transaction ID without changing the auto-numbering setting (allow override) in NetSuite.

In what conditions unexpected error occurs? Even when a basic test transaction fails I feel like I am missing something simple somewhere. I checked auto-numbering settings, and made sure everyhting I refer in the transaction exists. What else can I double check? Where should I look?

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