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No service this morning !!

edited Dec 13, 2019 11:36PM in General 1 comment

We completely lost the service this morning (Mon 30th October) from 09:45am to 11:30am (GMT).

I was told it only affected a small number of customers, but whether it was 1 or 1000 customers affected, it still affected us the same.

I am told it only affected database #303. And I was also informed that it could have been related to some 'maintenance' that was going on at the time.

Anyone any suggestions on how to report/escalate better or how to find out whether there really are changes going on production environments during UK/Europe prime time.

SteveH (UK)

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