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Support Levels

edited Dec 13, 2019 11:37PM in General 4 comments

We are working on the renewal of our contract with NetSuite.  The Gold support price tag seems awefully high for the service we have received from them - ie: LONG wait times when calling, issues being put on the back burner, etc. 

When we first signed up we asked for specific quantifiable differences between the different support levels and could not get a straight answer.  Does anyone have experience with the other levels of support that you can share with us.  We are debating dropping the "Gold" but I wanted to hear some feedback first.

Any feedback would be appreciated.

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