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Is there a definitive definition for Escalation?

edited Dec 13, 2019 11:37PM in General 5 comments

Can Someone from Netsuite give me an idea of what, specifically, Escalated means?  For example, when can we be expecting contact, resolution, or further communication regarding our "Escalated" issues?  I am not clear on what to expect when I am told this....

~angela

Angela Bayliss

Jade Global - SW Florida

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