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CyberSource / NS problems today

edited Dec 13, 2019 11:37PM in General 4 comments

We have had two weird CyberSource problems today.

The first error was "value not specified for cardholder's city".

Fix = adjust address to upper case.  In the NS "sales order" we had his address something like:

Bob Smith
Accounting Office
218 Main Street
Pleasantville, NC 12345

Payment failed.

We changed billing address to:

BOB SMITH
218 MAIN STREET
PLEASANTVILLE, NC 12345

So, we removed "Accounting Office" and changed it all to upper case.  Then it worked.  Weird!

------------------------------------------------

Second problem  "error 102 .. call NetSuite" when attempting to bill a credit card.

Solution:  Edit the SO and click on "approve" in the credit card billing area on the SO.  Retry and it works.

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