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Locked case accespts emails from customers!

edited Dec 3, 2019 3:29PM in General

If a case has gone beyond the 30 and is locked, the customer can reply to the case number and update the record. However our support reps can not edit / action anything on these circustances.

This is a rather BIG issue for us. We want closed cases to stay closed and new ones opened up as and when they are required.

Can someone give me a time scale as to when this is going to be resolved?


Thanks
Richard

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