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Closed cases are allowed to be replied too
Hi,
If a case is closed it still accepts an incoming email when the Messages Reopen Closed Cases is unticked. I beleive this to be an illogical step in the whole case management system. The application should reject the email back tot he customer stating that the case is closed and to contact the team directly giving them the main entry point email address.
Is this going to be changed to reflect this?
Thanks
Richard
0