megaphone
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Don't miss out on our Question of the Week ! You only have until tomorrow, March 12, 2026, 2:00PM ET to comment your answers.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here!
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
No Limits. Just possibilities. Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Discover what's next at SuiteConnect Tour 2026.
Try Intelligent Payment Automation – Fee Free For Your First Month For more information, visit this thread.

Discussions

Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!

User Notes enhancement -- glaring loophole in audit trail

edited Dec 3, 2019 3:27PM in General 3 comments

Our company has long used the User Notes (on Customer records, Cases, and other places) to log unstructured information -- which I believe is the purpose of the User Notes.

The problem is that users can go back and edit their notes (even when their Notes Tab permission is limited to "Create"). They can change the content of the note and, more alarmingly, the date/time.

We use several tracking features in NetSuite which create permanent, unchangeable System Notes (e.g. Tasks, changing the contents of fields, etc). The accountability problem is that all of the unstructured information which ends up in User Notes is subject to potential abuse. For example, an employee can easily create a new User Note and backdate it to meet their purposes and rewrite history. There is no logging, no System Notes, etc to create a true permanent record of when the User Notes were really entered and what the contents really were.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 1 (Jan-Mar 2026)

This Week's Leaders

This Month's Leaders

All Time Leaders