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SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Join us
Case Management - Accessing Message Attachments
Hello!
Can anyone help with an issue we are having with access to an attachment to a message posted to a case? 4 employees - 2 can access the attachment - 2 can not (showing dim). All have the same user role. What else may be governing the access rights? All are support reps with the same supervisor.
Thank you for any help.
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