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Case Management - Accessing Message Attachments

edited Dec 3, 2019 3:25PM in General 3 comments

Hello!
Can anyone help with an issue we are having with access to an attachment to a message posted to a case?  4 employees - 2 can access the attachment - 2 can not (showing dim).  All have the same user role.  What else may be governing the access rights?  All are support reps with the same supervisor.

Thank you for any help.

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