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Duplicate detection problems

edited Dec 3, 2019 3:25PM in General 17 comments

We have set our criteria for this to two fields. Postcode and email. Email being a unique field so we thought. However NetSuite decided that the domain should be the only bit that is used so all hotmail.com etc are flagged as duplicates. This has caused the online forms to merge customer records because we switch on the DD in the online forms.

Not Good, we now have a few dozen scrambled customers. What is the point of using the domain rather than the whole of the email field? :mad:

Apparently 2007 will be better. If not 2008? 9? etc etc

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