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Why do preferences get randomly reset in NetSuite?

edited Dec 3, 2019 3:23PM in General 2 comments

Today I went to assign a support case to an employee.  They weren't listed as an option.  They were listed yesterday.  After some investigation, I found that a preference in the user settings (for the missing employee) was unchecked that allowed them to be a support rep.  OK, it was checked yesterday and I am the only person with administrative access and I didn't change it.   This has happened many times (5 or 6) over the last few years.  I'll call netSuite with a new problem and after they look at it with me ...they see a preference that isn't

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