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Editing Invoice - unexpected error

edited Dec 3, 2019 3:20PM in General 2 comments

We have created an invoice and printed.  Need to change the Account number or add a line item by returning to the invoice and choosing the edit button and are receiving the following messages when trying to save:

This record already exists.

An unexpected error has occurred.  Please click here to notify support...

(We have... it is case# 631507)

We have successfully performed this type of change before the recent upgrade and it is happening with multiple invoices.  Is this a new feature?  Is there some reason that you should not be able to change an invoice if incorrect before releasing to the customer?  What can we do to change the status so it will allow us to edit as needed without recognizing it as a duplicate?

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