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Email button missing on custom role

edited Dec 3, 2019 3:17PM in General

I filed a case, Case #628532 on this:
when logged into our custom role - customer service rep,
and 'use popup for main transaction email' is turned on they have no email button.
I want to use the popup, I like being able to type in the message, etc.

My latest response from support told me:

Wednesday November 21, 2007

Since the problem occurs when it is turned on, you might wish to turn it off.



-----Original Message-----
From: Jennifer Kline
Sent: Wednesday, October 10, 2007 08:02 am PDT (GMT-07:00)
Subject: email button

The problem only occurs when I use the "use popup for main transaction email

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