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Contact list on support case is limited?
Hey Guys,
We've noticed a change in the behaviour of the recipients list when sending an email from a support case.
Previously, when clicking on the Email button on a support case, the list of recipients listed were all of the contacts associated with the customer record, and the customer record if it had an email address populated.
This has now changed to just having the contact that the case is assigned to.
This is casing headaches because we very often communicate with other contacts but want the case history to reflect the comms.
Any ideas?
Cheers
Ross
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