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Duplicating info in address 1 & address 1

edited Dec 3, 2019 3:18PM in General 4 comments

When a client places an order online, the bill to and ship to addresses keep putting the same info. in the address 2 line that they entered in the address 1 line.  Example:

Jane Doe
Data Doctor
123 Getup and Go Drive
123 Getup and Go Drive
Mytown, NC  22222
United States

Needless to say when a Sales Order or Invoice are sent to the client looking like this, they probably don't think we're very professional.

Is there a way to get NetSuite to quit duplicating the address lines?

Thank you for any help you can give me.

Brenda

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