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Sales Order Save Errors for NY office

edited Dec 3, 2019 3:17PM in General 13 comments

We have offices throughout the US using NetSuite.  Since roughly Nov 13th, our NY office has experienced lots of issues with getting a NetSuite Error

Error: An unexpected error has occurred. Please click here to notify support and provide your contact information.

when Saving an Order.  This error results in the order not getting saved and the user having to attempt to re-enter the order.  Typically, this happens repeatedly and the users end up passing off the orders to another office to enter on their behalf.  There is no pattern to what time of day these problems happen, how often they happen in a day (they have "good days and bad days"), which customers' orders result in these errors, the length of the orders, to any particular items being used on the orders, etc.  So, this makes us wonder if there's something

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