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Cannot add "existing" employee

edited Dec 3, 2019 3:16PM in General 3 comments

I am trying to add an employee to Netsuite but I keep getting the error:

"Notice
There is already an employee with external access to this account using that entity name. All employees with external access must have a unique entity name for login purposes. Go back, change the entity name and resubmit."

There is *no record* anywhere in the system that I can find that has this same name. How can that be?

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