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Customers of specific categories corrupted/can't load/broken/dead/useless

edited Dec 3, 2019 3:15PM in General 2 comments

Red hot, blocking, disastrous bug.

We have 3 customer categories:
[LIST]
[*]Wholesale
[*]Retail
[*]Direct Retail[/LIST]
We have 30+ scripts that use the category field for automation.  Very large system which forms the backbone of our new business division.

A customer with a category of Retail or Direct Retail is unavailable to NetSuite.  That doesn't make sense, I know.. but I don't know how to explain it.

From SuiteScript an attempt to load the record throws a weird exception which comes deep from within the API.

A custom transaction body field that sources the entity record (IE: {customer.category}) throws "ERROR: Field Not Found"

Steve Klett | Senior Developer
NetValue Technology

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