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System notes not showing all changes!

edited Dec 3, 2019 3:14PM in General 3 comments

Fellow Netsuite Administartors

I have found that we still do not get to see all the changes that happen on a customer.

In this case, the child of field data is not being recorded when  changes occur.

This was only brought to my attention by accounts when they found a dicrepency when they ran a statment for a customer and it did not match. It was found that someone had added a store as a child to the above, when teh statment was run it actually showed both accounts on the parent statement without indicating the different stores.

I contacted netsuite and they stated:

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