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Sales tax not calculating correctly

edited Dec 3, 2019 3:13PM in General 8 comments

I have filed 2 cases with support and provided screen shots but they still are not understanding or correcting the problem.  We have the customers set to taxable by default.  Their ship to address determines if it is taxable or not.  But if you change the ship to address then the tax code changes correctly, but the tax rate does not change.  So the invoice show a taxable transaction and the tax code is correctly shown, but no tax is collected.  Anyone who has ever been through a sales tax audit knows the serious problem here.

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