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Cases: Email Field No Longer Automatically Populates

edited Dec 3, 2019 3:12PM in General 1 comment

Hi,

Is there a new setting with cases not having the email of the customer automatically populate.

We have to now go in and manually copy the email from the customer file into the case in order to send a reply.

Am I missing something or is this a defect?

Steven
Big Apple Pet Supply
http://www.BigApplePetSupply.com

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