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"Invalid Password" ? but correct password was entered

edited Dec 3, 2019 3:11PM in General 2 comments

Last week and moreso this week I have received a flurry of issues from users that upon login they receive an "Invalid password" message.  The problem is--the are confident that the correct password was entered (these teams/individuals use NS all day each day).  I would not have believed it--except I EXPERIENCED THE ISSUE ALSO!  Multiple times during the last 2 weeks.  Once I close my browser, then open a new browser I can login successfully.

Has anyone else experienced this issue? Any ideas on the root cause?

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