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Custom fields do not returned by Web Service

edited Dec 3, 2019 3:08PM in General 2 comments

We are having a strange problem with SuiteTalk which started on 10/14
NetSuite will not return the value of any custom field created after that day.
Instead we receive a warning within a SOAP response for new custom fields:

platformCore:statusDetail type="WARN">
      <platformCore:code>WARNING</platformCore:code>
      <platformCore:message>Could not retrieve value for custom field custcol_pipitemid</platformCore:message>
     </platformCore:statusDetail>

And like that for all new custom fields added to any record, for example this custom field is on the sales order record.

I know there was an upgrade last Friday/Saturday, i wonder if anything was changed. We have been using the Web Services a lot since the beginning of this year and never had a problem accessing any custom field added to any record until now...

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