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Outlook Add-In Issue w/ OneWorld

edited Dec 3, 2019 3:06PM in General 3 comments

We have an issue with the using the NetSuite / Outlook Add-in with our One World multi-subsidiary account.    All the functions work except for adding a new Contact using the Add-In.  

Upon entering contact info and pressing enter, we get an error message "Failed to Add; Field_Param_Reqd : Please enter a value for Subsidiary".   There is no field for Subsidiary on the pop-up window for entering a new contact.

I have logged a case and the rep has exhausted all avenues and is creating an Issue / Defect.  I find it hard to believe that I am the first to stumble upon this issue.  Does anyone have any insight?

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