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Pmts through Parent Cust. can't use credit cards??

edited Dec 3, 2019 3:06PM in General

We have the setting enabled 'accept payments through top level customer.  We have had this setting on for some time, without much trouble.

However, upon launching credit card processing through Netsuite, we have found that the credit card information on the subcustomer records is not sourced in the 'accept payments' portal. 

If we get the credit card numbers unmasked, we considered manually tranferring the information to the parent.  Then we found that the credit card information cannot be customized, to add a field stating which subcustomer the card belongs to.

Can someone please help me with a workaround?  Support says enhancement of accepting payments via child customers, but that isn't right. 

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