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Cash Refund Inventory Bug
When creating a Cash Refund, stock is unintentionally added to inventory.
Example:
A customer has backordered 10 of item X. The order has been billed, and inventory is committed.
Customer calls to cancel the backorder. The reverse logistics coordinator then creates a Cash Refund to return the customer's money, and closes the backordered item on the original Sales Order.
Ideally, the Cash Refund should not touch Physical Inventory.
If one examines Inventory, however, the current quantity (should be 0), says 10. The Cash Refund is inadvertently debiting inventory.
Anyone else experiencing this problem? Some help would be greatly appreciated.
Corey A Cincotta
Director of Purchasing
0