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Exchange Rates Stuck

edited Dec 3, 2019 3:05PM in General 4 comments

After months of notifying and seeming inactivity from Netsuite, our exchange rates are still stuck - i.e. they do not get automatically updated daily as they should.

Any one else experienced this?

As a new customer, I am not impressed with the speed of response to this critical (for us) issue - and the latest automated email from Netsuite suggests that the "issue" is closed - but we still dont have a resolution to this defect!!!

I am considering seeking compensation for loss of service from Netsuite - anyone tried this? Success?

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