megaphone
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here!
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
No Limits. Just possibilities. Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Discover what's next at SuiteConnect Tour 2026.
Try Intelligent Payment Automation – Fee Free For Your First Month For more information, visit this thread.

Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!

Paypal Errors / Customers turned into leads

edited Dec 3, 2019 3:04PM in General 6 comments

This is happening to about 50% of our Paypal customers.We have express checkout enabled.

"Hello,
I ordered through your website...but only the Paypal Payment went through. During the checkout, there was a "down for maintenance" message after submitting the order.  That may have been the problem. I logged back in to your site and no transactions are listed. I don't think the order went through, below are the items I purchased.  Thanks."


After this happens the customer is turned into a Lead with no way to process their transaction and no information about the items they ordered. The only way we even know they've placed an order is when they contact us to check on their status. This has happend in the past but seem to be happening much more frequently.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 1 (Jan-Mar 2026)

This Week's Leaders

This Month's Leaders

All Time Leaders