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Gift Certificates not prompting for Recipient info / Not variable price

edited Dec 3, 2019 3:04PM in General 3 comments

Hello,

We are using an External Catalog website, and have just decided to utilize the Gift Certificates feature.

When I test a newly created gift certificate by adding it to my cart and attempting to checkout, Netsuite will not let me and I receive the error "Gift Certificate From, Recipient Name, and Recipient Email are required."

Since [as a customer,] I was never prompted for this information, there seems to be something I missed?

I have followed Netsuite's help to the T. It says this about Web store purchasing:
"When you sell gift certificates in your Web store, a shopper enters the recipient information, and their own information in the fields displayed on the Web store page. The shopper adds the gift certificate to the shopping cart by clicking the Buy button."

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