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Credit Card Processing with SecPay Fails

edited Dec 3, 2019 3:04PM in General 2 comments

All credit card orders in our online store (processing using SecPay) are completely failing.  I am seeing the following error message:

Reason: Transaction not authorized. Failure message from processor: X25 Communication Error

When I look at the transaction in the SecPay online interface, it seems as though none of the CVS/Postcode/Address information has been transmitted.

If anyone has any ideas, help would be much appreciated as our current website turnover is £0!  Thanks.

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