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No Transactions visible in Customer Center

edited Dec 3, 2019 3:03PM in General 2 comments

We have had an issue present for quite some time now which we just HAVE to resolve. Problem is, no one here knows where to start -- did we set up something incorrectly? did we change something we shouldn't have? is it buried in a list or a form or a set of permissions? is it a defect?  Here's the problem...

Our web store customers cannot view transactions or order status in their customer center when they sign in to their accounts. When they call, we can see this info on the back-end in the customer record, but the lists are blank when they try to view it.

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